Forum Discussion
Shipping label
I’m in the most frustrating position at the moment. I’m currently and have been on the bring it back program. Ordered the iPhone 15 pro max online, received, using and went to find out how to return m...
I'm having a similar experience now. Just upgraded to a 16 Pro 1 month before my 2 year contract ended, because of the tariffs, wanted to get ahead of price increases.
My new phone came in, and after visiting a store and calling, I have yet to receive a shipping label (which still gets me stuck cuz I don't own a printer).
It seems ludacris that they have this whole program to bring phones back, but they almost want to prevent you from actually sending it back so they can charge you the remaining amount.
Telus, if Amazon can send me a shipping label/QR code within 12 hrs of requesting it, and I can then go to a Circle K and return Amazon orders, I'm sure you can figure something out where people can do so at your own physical stores.
Any help is appreciated.
TELUS_Support
Official Support Team
Official Support TeamFor sure, and that sounds frustrating KarenS89. Looks like you posted an update in https://forum.telus.com/t5/Mobility-Devices/Bring-It-Back-Shipping-Label-never-sent/m-p/168224#M15318 and got the shipping label sent. We appreciate the feedback and hope you enjoy the new phone.
