Forum Discussion

KarenS89's avatar
KarenS89
Neighbour
8 months ago

Bring It Back Shipping Label never sent

I recently upgraded my phone 1 month in advance of my 2 year contract ending (which I was fine with as I wanted to get ahead of tariff-inflated pricing). However, all the messaging says that the s...
bring it back
return
return process
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

That definitely sounds frustrating. Sorry you had to go through that KarenS89 and it shouldn't have been that hard to get the shipping label. That's a great idea about the QR code and we'll pass it on. You can also share it on the ideas section of the Neighborhood at https://forum.telus.com/t5/Ideas/idb-p/Ideas_TEST and hope you enjoy the new phone. 

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