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Shipping during Covid
Anyone know how long it takes before an Item ships? I purchased a phone that was in stock on August 1st and received an email that the order was submitted for shipment two days later. It's been a wee...
- Hello Sherpaderp
Yeah it's a long wait as many aren't working / working from home so all call center for carriers have long waits. Try this before contacting you're CC.
https://www.telus.com/en/support/contact-us/escalations/
This link above is for the Escalation department for the management. Try that and see what happens!
Tried the live chat and he could'nt help me with the order. What's the best number to call?
Hello Sherpaderp
Contact 18665582273. Speak to a agent and explain you want to speak to a manager. If they refuse? Keep pushing. Some reps dislike transfering calls to management.
When you get through to the manager? Explain you're situation in a calm manner. Let them know your frustration with the lack of communication from the Webstore. They will be able to submit a memo to them to contact you via email.
Contact 18665582273. Speak to a agent and explain you want to speak to a manager. If they refuse? Keep pushing. Some reps dislike transfering calls to management.
When you get through to the manager? Explain you're situation in a calm manner. Let them know your frustration with the lack of communication from the Webstore. They will be able to submit a memo to them to contact you via email.
Thanks for the help Meow. 🙂
I gave up after waiting on hold for 30 minutes. Not to keen on giving this anymore of my time. If nothing changes by next week I'll try calling my credit card company and go from there.
- Hello Sherpaderp
Yeah it's a long wait as many aren't working / working from home so all call center for carriers have long waits. Try this before contacting you're CC.
https://www.telus.com/en/support/contact-us/escalations/
This link above is for the Escalation department for the management. Try that and see what happens!Thanks again!
Sent a message to the escalation team. So I'll wait and see what happens.
