Forum Discussion
Service interruption, billing for unusable service, failure to provide support access
Device repeatedly (for over a year+) displays “Not registered on network” despite showing full signal bars. During these periods, I was unable to make or receive calls, send texts, or use mobile data...
TELUS_Support
Official Support Team
Official Support TeamHey ZeroStars - I'm sorry to hear you've been dealing with this for over a year—that sounds incredibly frustrating, especially when you’ve already done the heavy lifting with troubleshooting and SIM replacements. While I'm not a decision-maker on billing or network engineering, We'll send you a message to get more details.
