Forum Discussion
Roaming charges while on vacation?
I was recently on vacation (cruise) and I have an EasyRoam charge appearing on my account during one of the days I was away ($16.00).
Some points:
- I have an iPhone
- I did have cellular turned on (to be reachable during emergencies)
- Data roaming was OFF
- I did not make any calls on this days, including voicemail.
- In my phone app, in call history, there is no record of outgoing calls.
- I did see a few incoming calls, but I promptly declined them (using my Apple Watch)
- I did not send any outgoing texts (iMessage or SMS). There are no outgoing or incoming texts on that particular day.
I'm wondering what else might have triggered this charge? Thanks!
4 Replies
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I have also had this issue - I had my data roaming off but kept cellular on in case of an incoming text message (which they say shouldn't be charged for). However when I came back, I had several days charges for roaming, despite not taking a call or sending a text. When I called, the person on the phone told me that app notifications were what caused the charges. A simple push notification from Sephora that popped up cost me $16. I have no idea how these are not blocked when data roaming is turned off, but they aren't.
TELUS_SupportOfficial Support Team
When on a cruise ship, be sure to ask about on-board connectivity. Most cruise ships use satellite technology for cellular service, which can trigger high pay-per-use or Easy Roam charges for TELUS customers. These rates are often significantly higher than regular roaming. Here's more info about how you may be charged while travelling: https://www.telus.com/en/support/article/billing-understanding-while-travelling
- TELUS_Support
If you'd like, send us a private message and we can confirm what triggered Easy Roam to be charged.
- NFtoBC
Community Power User
I’ll guess (and it’s just a guess) that #6 is the culprit.
