Forum Discussion
UPS lost my phone
It’s been over a week and currently my tracking information now states that the date will be provided later. I’ve talked to UPS numerous times they just keep telling me it’ll be delivered the next day...
TELUS_Support
Official Support Team
Official Support TeamHi whateverihateit we can help with your situation. We'll send you a message
I have the same situation. UPS sent from Calgary to Richmond, Richmond to Abbotsford, I was notified it was shipping to my address on Friday before 1:45pm it was late and I checked back, the shipping time changed to end of day, it never arrived. Monday morning I got an email from UPS saying it would ship before end of day, it never showed up. Now my tracking says "information not available", "on the way, !Delay" "you may want to start a claim". I'm pretty sure after reading a bunch of similar posts that this is a major issue going on with merchandise being stolen by UPS employees. I am paying a plan and I paid taxes for the phone upfront, I'm a new activation so my port request is likely going to expire. Just want to move on with my life and cancel my Telus account and get refunded. The Client Care reps need retraining the scripts they're reading from are not helpful and at no point offer any confidence that they are able to resolve the issue. Some how this is my fault?
- TELUS_Support
Talktothesand That's super frustrating. We've sent you a private message to collect some account info 🙂
