Forum Discussion
brenda_he
7 months agoNeighbour
"Not registered on network" trying to make a call
Good morning, When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshoot...
TELUS_Support
Official Support Team
7 months agoWe were advised that the outage caused by a third party had been resolved. We'll send you a private message to discuss further.
mayoung00
7 months agoNeighbour
Hi: I'm having the same problem....Metro Vancouver, BC.
Is there an issue? Exact same thing.
- TELUS_Support6 months ago
Official Support Team
Private message sent vancouversummer
- vancouversummer6 months agoNeighbour
I too have had the same issue for approximately the last month, located in Metro Vancouver BC. Could I please receive a private message to discuss fixes and options?
- TELUS_Support7 months ago
Official Support Team
We'll send you a private message so we can look at options
- mayoung007 months agoNeighbour
Sending this message again - yes, it appears to be more stable now but I'd like to know both how and why this happened and what TELUS will do for me to compensate for this outage as I didn't have this working for several hours without landline.
- TELUS_Support7 months ago
Official Support Team
Hi there, are you still having this issue?
- mayoung007 months agoNeighbour
Is this to do with any updates or the Gemini install that I had to do? I have no other option....no landline, please advise ASAP!