Forum Discussion
eSIM for I-phone 16 & Apple Watch 10 not pairing
Just recently upgrade my cell and Apple Watch. All information from old phone to new phone was transferred using eSIM. Been trying to pair phone and Apple Watch but for some reason, watch isn’t synci...
Were you able to get this issue resolved?
I’m running into the same issue and so far Telus customer service has been useless. They don’t know why it doesn’t work, it just doesn’t.
I have an escalation with Apple to let them know Telus is not a reliable Apple Watch partner, and to get advice on what carrier actually supports the Apple Watch cellular model in Canada without such a fuss.
In the meantime I have a support ticket with Telus but I have no hope they can fix the issue based on my interactions with Telus customer service. What a sad state of affairs, it’s really depressing that Telus cannot get something so basic working.
Hi
erickribeiro,
Yes, the issue was resolved after about 6 repeated calls to customer service. One of the Telus technicians finally called me back. It had to do something with connection on Telus side which was really weird. My suggestion is to call Telus back and speak to one of the technicians and not customer service.
