Forum Discussion
Re-Activating Account
I cancelled my Telus account since I moved overseas and knew I would need a plan in my new country. I realize now I still need it to receive SMS text messages to my Telus phone # as it is linked to i...
TELUS_Support
Official Support Team
Official Support TeamHi Cory. Is your deactivated account prepaid or post-paid? We can help reactivate pre-paid accounts but due to the credit profile associated with post-paid accounts, it'll require a call to our customer service team or a visit to one of our stores.
I've also been talking to the chat bot and trying to find the timeslot with humans as I've "booked" a call back at least10 times a day and haven't heard anything.
