Forum Discussion

Jacobfr1's avatar
Jacobfr1
Friendly Neighbour
10 months ago
Solved

Razr rcs messaging

Hey I just upgraded my contract and got a new Motorola razr 2025, I can’t seem to get rcs messaging to work. I’ve tried resetting and clearing caches but still no luck. Any ideas on what to try next?...
  • TELUS_Support's avatar
    TELUS_Support
    10 months ago

    There are a number of things to check:

     

    - That the originator and recipient of the message have compatible phones and updated software.

    - If there are outages in the area of either the originator and recipient.

    - Are normal messages able to be sent.

     

    Have you checked all of these as well?

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
10 months ago

Is RCS chats enabled in the Messages settings?

Jacobfr1's avatar
Jacobfr1
Friendly Neighbour
10 months ago

yes we do. We’ve tried almost every forum we could so far 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    There are a number of things to check:

     

    - That the originator and recipient of the message have compatible phones and updated software.

    - If there are outages in the area of either the originator and recipient.

    - Are normal messages able to be sent.

     

    Have you checked all of these as well?

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