Forum Discussion

Jacobfr1's avatar
Jacobfr1
Friendly Neighbour
6 months ago
Solved

Razr rcs messaging

Hey I just upgraded my contract and got a new Motorola razr 2025, I can’t seem to get rcs messaging to work. I’ve tried resetting and clearing caches but still no luck. Any ideas on what to try next?...
  • TELUS_Support's avatar
    TELUS_Support
    6 months ago

    There are a number of things to check:

     

    - That the originator and recipient of the message have compatible phones and updated software.

    - If there are outages in the area of either the originator and recipient.

    - Are normal messages able to be sent.

     

    Have you checked all of these as well?

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
6 months ago

Is RCS chats enabled in the Messages settings?

  • Jacobfr1's avatar
    Jacobfr1
    Friendly Neighbour
    6 months ago

    yes we do. We’ve tried almost every forum we could so far 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      6 months ago

      There are a number of things to check:

       

      - That the originator and recipient of the message have compatible phones and updated software.

      - If there are outages in the area of either the originator and recipient.

      - Are normal messages able to be sent.

       

      Have you checked all of these as well?

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