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KJade88's avatar
KJade88
Neighbour
2 years ago
Solved

Question about disconnection with no warning.

Hi there, I was just curious what is Telus's code of conduct when disconnecting mobile services? I will be honest, my family has run into some major financial hardships and my payments fell behind an...
  • El-Eric's avatar
    El-Eric
    2 years ago

    Hey KJade88 I'm sorry to hear about what you're going through. If you need to make payment arrangements please contact us by calling *611 from your device. Even if you were suspended you should be able to get through

KJade88's avatar
KJade88
Neighbour
2 years ago
I figured it out. My husband was receiving my emails about my services being disconnected and didn't tell me. My primary email is my email, but my contact email address is his for some odd reason. I have no idea how that happened.

But thank you for the quick response.
El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
2 years ago

Hey KJade88 I'm sorry to hear about what you're going through. If you need to make payment arrangements please contact us by calling *611 from your device. Even if you were suspended you should be able to get through

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