Forum Discussion
Prepaid Bonus100
The 2gb monthly data allocation promo on the Prepaid yearly had been deactivated for unknown reasons. Does anyone know how to contact Telus regarding this issue?
TELUS_Support
Official Support Team
Official Support TeamHi there, thank you for reaching out. Since we can’t discuss account details publicly, please send us a private message with your account information so we can review why the data promo was removed.
I tried emailing but either the emails are bounced or receive no response.
The virtual chat gets nowhere.
Then the callback is the start of the denial. I been told the promo BONUS100 didn’t exist by the CSR.
Then the retention department would constantly be put on hold and/or changing representatives. The last time the wait was well over an hour before I had to leave for work. I informed the rep I had to leave for work and provided a callback number. I was still put on hold instead of the courtesy of a return call with an explanation.
Through the Telus Neighborhood form I was ask to use the verification link and yet still crickets.
It ironic that as a telecom company, Telus, completely fails in communication.
The contract I signed clearly states what I asking for. For Telus to fulfill their obligation. I have an email and a printed contract and yet still been denied an explanation.
The lack of courtesy and disrespect is truly appalling.
- TELUS_Support
Hello FortuneKookie, we got your message and we'll escalate this situation to a team with more access. We'll send you more details later in private, thanks!
