Forum Discussion
DB73
25 days agoFriendly Neighbour
Prepaid Balance Over $100 Disappeared
WTH, Telus! I had a balance of over 100 bucks. I have the 19 dollar plan that renews automatically from my balance. Where is my money?
TELUS_Support
Official Support Team
25 days agoWhen a balance is loaded to an account and you've got data enabled in some way (but without a data plan) then any time there's a request like browsing online etc. then a charge would incur. In cases like this, we could definitely put a data block on the account if desired. Regardless, we'd need to check the transaction history to confirm what's happening here. We'll send you a private message to discuss further.