Forum Discussion

ChrisDF's avatar
ChrisDF
Neighbour
3 years ago
Solved

Poor Service Reception

How can I send information to Telus about poor reception and services? I have visited a store and tried SIM card swap. And I reset network settings on my phone per the agent recommendation but that di...
dropped calls
poor connection
service
  • dru's avatar
    dru
    3 years ago

    I'd recommend connecting with technical support for two reasons:

    - the team can identify a potential issue with the site or
    - aggregate it with like-issues from others to prioritize a fix

    In the mean-time, if it's affecting calls within your home, you can set up wifi calling to bridge the gap. 

Spike123's avatar
Spike123
Neighbour
2 years ago

I currently have no bars in my home. Very poor reception at home

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi Spike123 - please follow this link and click on "Report an Outage". That will send us the proper information to work the situation

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