Forum Discussion
Poor Service Reception
How can I send information to Telus about poor reception and services? I have visited a store and tried SIM card swap. And I reset network settings on my phone per the agent recommendation but that di...
dru
Community Manager
Community ManagerWould you know others (also on TELUS) who are similarly affected? This will help determine if it's a network issue or isolated to the device.
I currently have no bars in my home. Very poor reception at home
TELUS_SupportOfficial Support Team
Yes currently at my house, I have no bars showing
- It’s the same issue for two different devices in our home.
- dru
I'd recommend connecting with technical support for two reasons:
- the team can identify a potential issue with the site or
- aggregate it with like-issues from others to prioritize a fixTechnical support: 1-866-558-2273
In the mean-time, if it's affecting calls within your home, you can set up wifi calling to bridge the gap.
- I guess I will try tech support.
WiFi calling helps but it’s faulty. When we leave the home it becomes choppy and eventually the call disconnects. We also had a power outage recently which eliminates the WiFi backup. Same can be said when we come from outside back home. The call doesn’t seamlessly switch from one network to our own and it causes problems.
We had no issues with our previous provider. Are we just in a dead zone with Telus at home? I hope this can get fixed.
