Forum Discussion
Overdue Bill
Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.
I have downloaded all of my bills and gone through the app to double check. There is nothing listed on either stating I forgot to pay my phone bill.
Hoping someone can help.
-mj
6 Replies
I have the same thing, and the phone number they gave me to call for collections isn't listed on the telus site. I'm unable to find a text based way to inquire and sort this out.
TELUS_SupportOfficial Support Team
Hello SophVan1, do you know if the emails you're receiving are about a mobility or home service account? Unless I'm wrong, the number for the account management team is not listed on the TELUS website.
- They turned out to be about a business internet account.
Have you verified the emails are actually from TELUS.COM?
