Forum Discussion
Ordered a new phone online and it was sent back to Telus. Help!
I ordered a new phone with the Bring It Back Program and received it a few days later. Unfortunately, a family death occurred and I was not home to sign off on the package and had to go out of the co...
If you ordered a new phone online and it was mistakenly sent back to Telus, contact their customer support immediately for assistance. Provide them with your order details and tracking information to expedite the resolution process. They should be able to investigate the issue, locate the package, and arrange for its redelivery to your address. Stay in communication with them until the matter is resolved satisfactorily.
