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I've been trying to reactivate my eSIM number on my new mobile, after my old one was stolen while in Panama - where i still am - about 10 days ago. Their customer support keeps transferring me to di...
NFtoBC Thanks for flagging the post.
DanteDMP That's a rough spot to be in and we totally get the frustration with the process so far. The challenge we're presented with is that our system requires two-factor authentication (2FA) to reissue an eSIM. This entails a system generated one-time password (OTP) via SMS to the end-user who would read it back to us for authentication purposes. Your circumstance presents a rare scenario where we won't be able to issue the OTP since your phone isnt with you.
NFtoBC
Community Power User
Community Power UserI’m not sure Telus currently has the means to restore a phone when you are out of country, whether using a physical or e-SIM, as to my knowledge, they still mail e-SIM code to subscribers.
Your question has been escalated to Telus staff.
