Forum Discussion
MyTelus App not loading - stalls on white screen after first load
I’ve been trying to use the MyTelus app for days now and after it’s initial load where I can see my profile, a white screen will pop up and a green circle will try to load something but then stalls o...
NFtoBC
Community Power User
Community Power UserI’m on an iPhone 15 iOS 18.7.1, and the app works fine. I wonder if the conflict is the newer iOS you are running, and the app needs updating.
What’s weird is I was just previously on that one, I only updated my phone 2 days ago because I thought that may have been the issue with the Telus app. I checked if the app needs to be updated and it doesn’t, so it’s very odd and frustrating !
TELUS_SupportOfficial Support Team
Understandably frustrating. We'll send you a private message to discuss further.
