Forum Discussion

rbaker1's avatar
rbaker1
Neighbour
3 years ago

My Telus wont load plans or add ons

So I just missed the payment to my plan by a day, which as usual makes the app completely forget what plan I had in the first place (great feature btw), so I go to try and get it back but app absolute...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

Hello. That's definitely not the experience we want our customers to have. I'll send you a private message to discuss, thanks.

Aucklandr's avatar
Aucklandr
Neighbour
3 years ago
I have the exact same issue, and would love some help with this,
Thanks
  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    You can reach out to our Mobility team directly at 1-866-558-2273 or visit the nearest TELUS store and they can assist.

Related Content