Forum Discussion
Help with poor device.
Ben with Telus for 26 years. Had good and bad phones, survived all. Now, I have a Pixel 8, and the battery does not last six hours with moderate use - emails, random searches and reading news. No vid...
I see that my note has made a wave; maybe someone at Telus will take notice.
To the replies:
I did not buy a phone from Telus, I bought a service, and they provided a tool to enable that. If the tool fails, I pay and do not get the value.
I spoke to Telus support, who was nice enough to confirm it is under warranty, suggested to see the dealer who will test and take further action. Got the phone online, so gone to a neighborhood dealer who was not interested, just said I should use less apps. This is silly, to say the least. I do have apps, most of which are dormant. Using at most half a dozen on a busy day.
If I am to approach Google, Telus agents should direct me there with a contact number. This was not even suggested.
Thanks to all.
Telus is providing you with network access, not device support unless you specifically pay for it as mentioned. This isn't a network access, availability, coverage, or similar issue; it's a battery issue on a manufacturer's device with either their apps or apps from their play store, so that's where the responsibility lies, with Google. That goes double for a known issue across carriers as Nighthawk's second link shows, further reinforcing that it's a Device issue (Google), NOT a network issue.
It would be like you blaming the power company because your Computer, TV, or Washing machine isn't performing as expected.
Pretty straightforward for most consumers.
As for a number to contact Google, good luck, even dealers don't have a "call Google" number, and the limited resources that are available are guarded because the general public would use it to complain about issues not related to them, similar to you complaining to Telus about Google's device. You can follow Google's warranty contact procedures that came with your Pixel or available online, which are deliberately obtuse. But.. again... that is not a Telus issue, it's a Google issue,
