Forum Discussion

Sawells4's avatar
Sawells4
Neighbour
5 years ago
Solved

Free Earbuds With Samsung Phone Purchase

Hi everyone, 

I purchased a Samsung Galaxy S21 Ultra on the 20th of June, and when I did, it said my purchase was eligible for a free set of earbuds. I was assuming there would be some kind of information either sent to my email or in the box with the phone on how to claim this offer, but I got my phone today and there's nothing. Does anyone know how I go about claiming the offer? Nothing in my email says anything about the earbuds at all, but even when I had the phone in my cart and was checking out it said that the offer was included with my purchase.

Thanks!

8 Replies

Replies have been turned off for this discussion
    • FR's avatar
      FR
      Neighbour
      What did you provide for proof of purchase? Telus sent me Customer Agreement which doesn’t have date of purchase mentioned on it and my Samsung phone came without and sale receipt or proof of purchase. Please advice
      • CJR's avatar
        CJR
        Ambassador

        The customer service agreement should have the contract effective date on it which should hopefully be enough to show bought the device on that date.

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    We are all customers here, and have no access to the internal workings of Telus. You are best to contact the web store directly with your inquiry.