First Time NSF Fee Waiver

I am writing because ive been with Telus for over a year now. On July 16th I was having issues with my bank I resolved with them. On July 17th I realized my automatic payment had not gone through because of that, I paid it immediately. I now see a $50 NSF fee on my bill for this month and I am hoping I could have it waived as a new ish customer as I still paid the bill, it is the first one I've had and I was unaware that this was a policy as I wasn't told when activating the account.