Forum Discussion
Data Block feature costing $2pm
Anyone know what this Data Block feature is all about. What if I decline? Thanks. Mikey
I tried replying to this but Telus decided not to recognize my login, so here I am with a new username.
I contacted Telus_support and got that data block feature taken off the prepaid account. Be careful they don't take other things away, like the account itself (it happens).
I would guess that from the way they wrote the notice of changes, once the feature is active (January something) it can be cancelled or changed from the account page but you're right, at the moment it is not. You have to contact them.
I had called in to their customer service December 17, 2025 for my 365 pre-paid plan ( I only have 400 minutes/400 texts with no Data) and to have the $2 fee data blocked feature removed so to avoid the cash grab fee of $2, they still charged me pre-emptively $2 plus other "system data adjustmnet fees" before January 20, 2026. I had to called back and wasted time and resources for both Telus and me to have all charges reversed. They expect not everyone will call, meanwhile once the 1st fee of $2 is applied to accounts they would have made millions. Before January 20, 2026, a customer cannot have the change made on-line via their account or visit in store but must call in to have the feature removed. It is only after January 20, 2026 and after the 1st $2 billing cycle that access to the account will be provided.
"Starting January 20, 2026, the cost of your data block feature will increase from $0 to $2 per month.
Please note: If you are on a long-term plan (365-day, 180-day or 90-day plan), the cost for the data block feature will be applied monthly.
If you would like to remove this feature before the increase takes effect, please call us before January 20, 2026. After that date, you can add or remove this feature online or in store—along with the call-in option currently available—just like any other plan or add-on."
The "Data Block" feature removed is I believe, at the back-end of Telus networks. Customer Sevice also advised to have the "Cellular" turned to "Off" in the Settings (for iPhones) but not sure for Android devices.
