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Bring it back issue
Signed a 2 yr contract with Telus with the bring it back program. At the end of the contract I decided to switch providers because of poor telus coverage in my area and significant lower cost. I have...
Well I got some action. After finally getting through to telus support using this forum I got a call from someone who I think spoke English as his first language and maybe even works in this country. He sent me shipping instructions and then called to confirm. If I may give Telus some advice you should make your customer service a little more responsive and easier to navigate. Twice I was told resolution was not possible and only after raising a stink on a public forum was I able to get results. Also the links in the private messaging did not work.
Thanks for resolving this issue
If your two year contract had Bring it back at the end of contract and the contract ended, why is Telus not taking it back? Is there a clause that says bring it back for a replacement new phone? Now you want out and they want the phones, the new phones paid in full?
Sounds similar to my boat moorage, I get a daily rebate if they rent out my berth but only after I renew my annual moorage. So $$ lost if I move to another marina.
Must be a variation of what we called the Rogers plan, where if you do not notice the increase in your bill then you are deemed to have accepted it.
