Forum Discussion
Beware
I too have recently been scammed by Telus. Supposed to get notifications at 50%, 75% and 90% data usage. Yesterday got notification that my son had $26 in data overcharges but neither of us received ...
Did your son actually use the data that triggered the $26 charge? If so why do you feel the charge should be waived?
There are self-serve features in place to manage data in My TELUS. You can set a data limit and you can prevent overage. Are these turned on?
Are your notification settings correct?
Are the notifications being sent to the right people?
In addition, I have willingly paid overcharges when my son had incurred them when we had received notifications. However, that is not the case this time.
