Forum Discussion
Apple Watch cellular won't activate on EPP plan?
I switched from Rogers and have used the Apple Watch on their network, Freedom's and Bell's with no issues over the last 7 years. Telus tech support reps keep saying my watch must be locked to a carr...
Did you ever get this figured out? I bought an iPhone and apple watch last year for the sole purpose of using the one number plan with my watch. Took months talking to multiple Telus employees and not a single person had even the slightest idea what could be wrong. It’s been a year and figured I’d give it one more go before switching back to a Samsung phone or perhaps a different provider. I just did a google search and google AI told me more than all those Telus employees together. I feel slightly more optimistic but am afraid to reach out to Telus again to just be left as frustrated as I was last year. Any advice would be helpful.
TELUS_SupportOfficial Support Team
I'm glad it was able to be resolved and apologize it took so long to get it done!
Yep it did. It had to be escalated to the back end and a ticket put through but they did call me back a few days later and the line was provisioned properly for EPP and the pricing even corrected from the $10 a month that it would display when I would try to activate to the $8 that it’s supposed to be for EPP. Escalate it! It’s annoying that this issue still exists after all this time but they do know how to fix it once it gets escalated in a ticket.
Forgive my ignorance but how do I create a ticket?
- TELUS_Support
Hey SKlenk29 - We hear you, that sounds frustrating. We'll go ahead and send you a PM so we can look over our options.
