Forum Discussion

Neighbour

7 months ago

Anyone else have issues receiving Telus trade-in eGift cards?

I traded in my phone back in February 2025 at the Richmond Centre Telus store. The sales rep told me I’d receive an eGift card by email as part of a special promo they had going on. I even convinced ...

TELUS_Support

Official Support Team

7 months ago

Hi there, thank you for reaching out and sharing the details — we completely understand how frustrating this experience has been, especially after following all the steps and being promised an eGift card. To escalate this to the business team, you can log in to My TELUS and submit a Business Support Request. A customer service expert will be contacting you to assist.

Related Content

Device Trade In
I did an online device trade in with Telus back in October. Its still showing in transit after 5 weeks, tried calling Canada Post with no luck. Called Telus multiple times and no one is able to help....
Solved
cmjrosal
2 years ago
1.3KViews
1Comment
Did anyone actually receive the Android 13 update on their S22 Ultra?
Telus' schedule says that the S22 series is supposed to receive the Android 13 (One UI 5) on November 19 (i.e. today). Did anyone actually receive it and care to post a screenshot of the Software I...
Solved
waqqas31
4 years ago
8.4KViews
6Comments
Not receiving calls from a particular number
This is my call log with work. They phone me each morning to assign me for the day. However, I haven't received any calls from them since February. They said they've tried phoning me multiple ...
Solved
LilMissEmo
9 months ago
3.4KViews
12Comments
Trade ins
I was given a quote for the phone I sent in the email said it would take 14 days to get me my payment that was back on February 1st 2024 it's now February 28th with no credit and I've sent 5 emails bu...
Krisblythe
2 years ago
1.6KViews
2Comments
Not receiving the waybill
I cancelled my home internet October 31st. The agent said I would receive an email with the instructions to return the equipment after the 7th. Now is the 13th, still haven’t received the waybill. ...
Solved
Jack777
2 years ago
2.1KViews
3Comments

Forum Discussion

Anyone else have issues receiving Telus trade-in eGift cards?

Related Content

Device Trade In

Did anyone actually receive the Android 13 update on their S22 Ultra?

Not receiving calls from a particular number

Trade ins

Not receiving the waybill

Recent Discussions

is this real?

Telus scam?

Order cancellation

Problem connecting with call back

Please help with completing setting up my account with My Telus app.