Forum Discussion
AI CUSTOMER SERVICE
It should be illegal to put a person whom suffers from a disability on the phone with AI instead of a human who can feel empathy and understand that the customer will need accomodations, and possibly ...
TELUS_Support
Official Support Team
Official Support TeamWe offer multiple ways to connect with support, including phone, chat, and social media, to help you in the way that works best for you. You can find our contact numbers for each product at telus.com/contactus.
Oh I found the contact number, it connected me with an AI agent which is so flawed that when I respond "No" it thinks I say "Yes" and gives me irrelevant options anyways. I tried it with three other people and it consistently misunderstands "No" for "Yes", it was laughably bad and a pretty transparent attempt to yet again prevent customers from actually reaching human support.
