when can i get my 3G from Telus

I ordered a bundle from Telus including firber 3G and wifi in order to upgrade my company's internet from 1G to 3G, they just sent a technician to install wifi without upgrade internet, I called and emailed them to ask for help, but no one solve the problem for me, it's still 1G! what should I do? How can I get my 3G?😭