Update (August 2025) - Still Unresolved after 7+ weeks

I wanted to provide an update as this issue remains unresolved.

What has been completed:

• Internet, Internet Backup, and Security successfully installed 

What is still pending (7+ weeks and counting):

• Business Connect Enhanced (2 locations, multi-site IVR setup)
• VoIP phones (Yealink T34W + W76P) for both locations
• Landline number  porting to Business Connect

Timeline of reps:

• Jerrica Mae Galvez (Copper Retirement team) — left TELUS mid-process
• Richard Joves — unresponsive
• Kimberlyn Duron — currently waiting for "Concierge Team" for multi-site setup

The landline has already been disabled due to copper retirement. Calls are currently forwarding to our existing Business Connect number as a temporary workaround, but we still have no VoIP phones or proper multi-location setup.

Is there anyone at TELUS who can help escalate this?