Forum Discussion
HELP! Cisco Meraki 28 - Smart Lights wont work.
Hi! I am hoping for some help here...
We recently added telus fibre business internet and from what I can tell I don't think we have a modem installed? We have the fibre box connected at the panel and then the signal is running through a coax cable which is connected in my office to the cisco (see picture).
What I am trying to do is get a 2.4 Ghz signal to allow my smart lights to connect. The cisco dashboard doesn't let me do it either so I can no clue what to do.
Any help/advice would be appreciated!
1 Reply
TELUS_SupportOfficial Support Team
With TELUS Business PureFibre, the fibre line connects into an ONT (the fibre terminal) at your panel, and from there the signal can be handed off to either Ethernet or coax depending on how the location was previously wired. In your setup, it looks like the connection is feeding your Cisco gateway directly, which is why you’re not seeing a separate modem. You will need to contact tech support They can review your account to confirm the equipment you have and whether a TELUS Wi-Fi access point can be added. These support separate 2.4 GHz signals if needed.
