Forum Discussion
CANCEL Business Connect
I would like to know how to cancel my Telus Business Connect service. I had started this painful process MONTHS ago. We just finally got the phones working after waiting TWO MONTHS to get this done. There wasn’t anything extra to do here, in fact TELUS Business Concierge dropped the ball on this whole situation. I want to cancel my service without any penalty…contract signed June 2 and phones not working until August 5. AND I had to find my own phones as TELUS could not even tell us there was no ETA on the phones I was ordering from them, but were happy to send me a bill for $900 for phones they said shipped and they didn’t even know where they were.
I would really like to be in touch with someone that understands what customer service is and what retention means, not someone in Business Concierge that does nothing.
I have had enough….my next step will be contacting my lawyer if I can’t get this resolved.
2 Replies
Yeah, I have been taking with them…they are the very same people that messed this whole situation up, so really talking to them has been pointless. TELUS, you should take accountability for the horrible service that you provide. It has taken over two months for this to get going and I am still dealing with it. I was going to upgrade my internet with you as well, but nah……I called Roger’s and they had a modem to me in less than 34 hours from Ontario, yet your company can’t even figure out where the phones are that you sent me an email that they were shipped and I would get them in 2 days…..Five days later and several emails, we finally get told you have no idea when we would get them as your distributor didn’t even have any (but somehow TELUS sent me an email saying they were shipped)…….Shady company…shady
- C_Fun
Community Manager
We’re sorry to hear about your experience. To cancel your Telus Business Connect service, you will need to call our Business Connect team directly so they can process the cancellation and review any options regarding your account. Unfortunately, this cannot be completed through this forum.
