Forum Discussion
Smart Security - Can't Link to MyTelus
Long time mobility customer that recently added Smart Home Security services upon changing homes. When I log in to the Smart Home Security app using MyTelus log in info I get a message that says the account hasn't been linked to my profile yet. When I follow instructions to log in to MyTelus and provide account number (from Telus/ADT security bill) and postal code I'm told that the information doesn't match your records. Please assist with how to fix this.
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Im having the same issue and I have an appointment tomorrow for new equipment but can’t get into the app. Can someone help? I tried calling but nothing changed
My service assistance told me that I can only use ALARM APP!
My service staff told me that I can only use ALARM APP
- Is there a Telus employee moderating this forum that can reply with assistance?
- A-B
Community Manager
Hello. I'll send you a private message to discuss further!
I’m having the same issue. Can you please assist?
