Qolsys IQ Panel 4 "Panel Tamper" Message

Does anyone have any idea of how to reset the "Panel Tamper" message that appears only in our cellphone apps (my Android and wife's Apple IOS) and when I log in to the internet "TELUS Smarthome" site? The message does not show up on our control panel or our remote control panels at home, only on our cellphones and the TELUS Smarthome login. The other alarm messages reset when the item (ie bypass, etc) is cleared however this "Panel Tamper" message is persistent but only on our cells and the TELUS site. Thanks in advance...