Forum Discussion
Notification system not armed same time every day
I spoke too soon. I thought I had fixed the problem with the forum’s help.I did see where I could turn off the notification which automatically got put on when the technician was here. I turned it off and I see it is still turned off. However, it still gives me a notice every day at 11:15 that the system is not armed. I checked again just now and it is definitely not on. Now what do I do?
1 Reply
TELUS_SupportOfficial Support Team
It sounds like the notification settings may not have fully updated in the system. Here are a few steps you can try:
- Double-check the notification settings within your TELUS SmartHome app to ensure they are properly configured.
- Try restarting your system and app to refresh the settings. This can sometimes resolve persistent notification issues.
- Ensure there are no automation rules set up that might trigger the notification daily, even if the system isn't armed.
- If the issue persists, please reach out to our dedicated SmartHome Security team at 1-855-255-8828. They can help troubleshoot the issue further.
