Billed for no equipment

Hi just received another bill with an additional 75. Late fee. I was told even though I have no equipment, no tech has been to my house, cancelled and spoke with 2 other agents that "would take care of it", the agent I spoke to today said I have a contract and have to pay. When I told him I didn't sign anything because no one has been at my house, he then told me it was a verbal contract. I never agreed, verbally or signed. Then he proceeded to tell me that's the law in Canada. I even asked why 2 other agents said it was taken care of. To which he had no answer. I'm think Telus or run by scammers. I am not paying for equipment and services I don't have WITHOUT a signed contract. All I've done is cancelled install dates because my father died and I've been taking care of my 84 yr old mother. 

I will be calling the BBB and filing a complaint

This can happen since a scheduled installation typically assigns equipment serials (router, Optik TV boxes, etc.) to a profile. We can definitely see what we can do here. We'll send you a private message to discuss further. Check your Inbox.