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Kamryn's avatar
Kamryn
Neighbour
1 year ago

Your Account Type Does Not Support Online Transactions'

I went to purchase a mobile online, but I get this error, 'Your account type does not support online transactions. To continue, please visit your nearest TELUS store.'

I've added a credit card, how do I get it to support online transactions?

5 Replies

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    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Hello. We'll send you a private message to discuss further, thanks.

      • damagecase13's avatar
        damagecase13
        Neighbour

        Can you pm me too? I'd love to add a smart watch to my account but it won't let me 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Kamryn as we mentioned in your other post, maybe it's best you send us a private message so we can take a look