Forum Discussion
Telus rewards $15/$25/$50 credit to pay towards bill gone?
Hello,
Has this reward redeem $15/$25/$50 credit to pay towards bill been discontinued as I don't see it on the mytelus rewards page anymore? Thank you.
29 Replies
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- A-B
Community Manager
Hello. The option of using Rewards points to go towards your bill has been discontinued. There are still many other options, and our team is always looking into all options for point redemption in the future!
VERY disappointing to hear of this! It is the only thing I ever put rewards points towards.
Why exactly did they discontinue this reward? Many of us found it helpful once a year.
adriana
Discontinuing the bill credit as a reward option is a real disappointment. It was one of the reasons for keeping our home service with Telus. It makes no sense to deliberately poke your customers in the eye. If your team is looking "into all options" maybe they could start by looking at the option of reinstating this bill credit option!!
