One time bill adjustment still hasn't come through

I spent hours on the phone with Telus in March and the conversation concluded with a one-time bill adjustment promised. I received an email from Dimapinto on March 23 confirming this. I have yet to receive the bill adjustment, and don't have time to spend hours on the phone with Telus again (and the email he sent is from a do not reply account). 

Hoping someone from Telus can help me out and have him, or someone else from the Mobility Escalation Team, contact me ASAP.