Forum Discussion

justinyyc's avatar
justinyyc
Neighbour
2 years ago

My account bill has gone up and cannot get hold of anyone in Telus to discu

now paying an extra 60CAD a month for now reason I can see.

but cannot get hold of a Telus person to find out what has happend

the web based agent seems to have a full backlog of people

phone based wait is no good

guess I will have to load yet another APP onto my phone (sigh)

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi Justin, can you send us an email with the details? We'll look into this with you. 

    • justinyyc's avatar
      justinyyc
      Neighbour

      thank you folks, will do so, which email do I send to ?

       

      Note installed Telus App, pending response back on that, hung up after being on hold, need to use phone

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Rather, send us a private message and we can discuss further.