Forum Discussion

derricka's avatar
derricka
Neighbour
2 years ago

Excessive Telus Mobilty Bill

My new Telus mobility bill shows as $375.20 cents, due by Oct 11. This is a whopping 245 dollars higher than normal. My bill is usually around $130. I need to resolve this issue ASAP.

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there, have you had a chance to review your account to check what the additional charge is for? I guess that it might be related to a device charge. Can you confirm?

    • derricka's avatar
      derricka
      Neighbour
      I did try to review my account for the additional charge beforehand, but got a “Sorry something went wrong on our end” message:

      Derrick
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Thanks for the response. Please send us a private message and we can help do a bill review