Changing ownership not working

Hi!

I have a Telus Fibre connection I'd like to transfer to my wife for ownership. I filled out the form, got a text, support reached out to my wife telling her she'd get a text, but that never happened. I called support again, and they kept redirecting me to different departments, and after calling 3 times, I'm not sure what to do anymore.

Could someone from the support team reach out to me to help me transfer ownership of my Telus Fibre account to my wife?

Thank you so much in advance,