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Can't link account?
Hi. I just signed up for Home Security on Monday and they are installing it tomorrow. I'm trying to set up My Telus account and when I put in the account number I was given and my postal code I get the error
This account has been cancelled
It’s not possible to link a cancelled service.
It says to contact customer support but navigating the automated bot is a nightmare and the wait times are currently over an hour.
I also haven't received my activation email for NortonLifeLock. My service is supposed to be installed tomorrow and I haven't been able to get these accounts set up.Can't say I'm super impressed right now
Generally speaking, the system is in a holding pattern until services are installed and working. Once that's done, your account details should starting flowing on the backend.
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TELUS_SupportOfficial Support Team
Generally speaking, the system is in a holding pattern until services are installed and working. Once that's done, your account details should starting flowing on the backend.
Thanks, I was eventually able to get through on the phone and they did clarify things for me. The email I got prior to installation was a little confusing (or I was just reading it completely wrong, lol). All installed and running now.
