Forum Discussion
Why is our account up more than 22%?
Our internet usage has not increased, and we have canceled AMD and Sports TV channels. Yet, our account is over 22% more expensive than last year. As long-standing customers, we want to understand why we must repeatedly ask Telus the same question.
The increased cost cannot be attributed to improvement in Internet connectivity, as we are still connected by copper rather than fiber.
2 Replies
TELUS_SupportOfficial Support Team
Please send us a private message with your account details, and we’ll review your charges, services, and any potential promotions to ensure you’re receiving the best value possible.
We tried, but are getting "You have reached the limit for number of private messages that you can send for now. Please try again later." whereby we do not use private messages. You are really not making it easy for your customers to get support!
