Forum Discussion
Why are so many recordings failing to play
TelusTV-21T Optik TV.
In the last 3 days I've had three (3) recordings that completed but would not play.
All three showed in the recording list as completed.
However, when selecting two of them I was rewarded with only a "record circle" in the right pane when selected. As if it was asking me to record the program. The only other option I had was to cancel the recording.
When I tried to cancel the recording, it reported and error - cannot cancel recording. I could only remove the recording from the list by rebooting - the PC app did not even show the recording in the recording list.
The third recording just displays "Playback Error - Sorry an error has occurred. Please try again."
I was really looking forward to these recordings and put time aside to watch them - this is becoming beyond frustrating!
One was related to curling and one 1 show of my wife's that I can't remember the name of (not recorded) and one was the Formula 1 shootout (would not playback).
Edit: Clarified settop box
28 Replies
I have a hunch that the problem is related to metadata changes occuring during some critical window.
One of the recordings that showed the recording red circle had a title of "Pinty's Grand Slam of Curling".
Pinty was not the sponsor for this year's Grand Slam, so I imagine the recording slot was eventually replaced with a corrected title, which was simply "Grand Slam of Curling". I also added this as a recording series.
My hunch is that the old recording was not modified to reflect the change and was instead left in limbo. Perhaps the metadata editing process is missing a step that cleans up or updates existing recordings.
Thanks Optik-Kate.
They have been contact with me.Also, I noticed this morning that the recording list no longer shows the problematic recordings on the TelusTV-21T settop boxes.
Cheers.
Optik-KateTELUS Team Member
Hi Grimmt thank you for flagging. I reported these details to the development team and they will start an investigation!
Update:
I've been noticing quite a number of these broken recordings in the last week.
I currently have 3 recordings showing in my "Recorded List" that simply show the empty record circle. They are for recordings that I fully intended to watch.They only show on the TelusTV-21T boxes - TelusTVplus application does not show the recordings.
While trying to clean up, I thought I had removed them by rebooting but they keep reappearing.- I have that occur frequently but never bothered reporting because it's just another issue in the never ending list that don't get fixed.
For me eventually the "red circle" recordings eventually disappear.
However, I am still left to find the episode through another means,, which is very frustrating since that's what I expected the PVR function to perform in the first place.
Nothing seems to get fixed here.
