Waiver of Cancellation Fees

Dear Telus Management Team,

I am writing to formally express my concern and disappointment regarding the ongoing issues with my Wi-Fi service and the lack of assistance I have received from your support staff.

For some time now, my Wi-Fi service has been consistently unreliable or completely unavailable and out of service .As someone who works from home full-time, this has severely impacted my ability to perform my professional duties, attend virtual meetings, and meet critical deadlines.

When I contacted your customer support team to seek assistance, not only was the issue unresolved, but the representative I spoke with was dismissive and unhelpful. In fact, their tone was unprofessional and at times outright rude, which added to my frustration.

To further exacerbate the situation, I was informed that I would be charged cancellation fees if I chose to terminate my service. This position is unacceptable. I am being penalized for a failure on your end to provide the basic service I am paying for. If Telus cannot deliver reliable connectivity, it is unreasonable to expect customers to remain bound by contractual obligations.

I am requesting the following:
1. A full waiver of any cancellation fees, should I ultimately decide to discontinue my account due to service non-performance.