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Daytonabeachflorida's avatar
Daytonabeachflorida
Friendly Neighbour
6 years ago
Solved

Telus 50 - Upload Speed Dropped from 10 Mbps to 3 Mbps.

Hi there,

 

I noticed on the My Wi-Fi app that my upload speed has drastically dropped. It used to average about 10Mbps but now it's at around 2-3 Mbps. My download speed, however, has remained the same since I first had the router installed in my apartment. I've contacted someone over the phone already and they said that the main cause of the problem is due to an "outside source", such a B.C Hydro changing electrical poles. I highly doubt it though. My router is currently the T3200 if this information will help with the situation. I hope someone here is able to help me because I heavily rely on my upload speed for work, thanks in advance.

 

 

  • NFtoBC's avatar
    NFtoBC
    6 years ago

    Then I'd try reaching out to Telus again. The simplest method might be through their Facebook at www.facebook.com/telus

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Does restarting your router make a difference?

    • Daytonabeachflorida's avatar
      Daytonabeachflorida
      Friendly Neighbour

      Unfortunately no. I've also left the router unplugged overnight hoping that it would be fully disconnected, but still no solution

      • NFtoBC's avatar
        NFtoBC
        Icon for Community Power User rankCommunity Power User

        Then I'd try reaching out to Telus again. The simplest method might be through their Facebook at www.facebook.com/telus