Support asks to install App with access to Camera

I called technical support today (not a simple procedure itself). They wanted me to install a Telus App on my cell phone (not Telus), and the App then asked for access to the Camera. No way - I value my privacy.

This is to determine the device that I was calling about. Previously it was fine to read the Model and MAC Address (or serial number) from the label. The support person refused to proceed without using the App.

First line support at Telus really seems to hit the bottom of the barrel.

PS: I did eventually get a replacement box shipped by calling via the accounts team.